Company Summary

Managed as part of the RBI portfolio, Carlson Company is a leading fabricator of specialty wide-diameter flanges used across a wide array of industrial applications across the United States including oil & gas, military, wind power, food processing, power generation, and utilities. Holding an ISO-9001 certification, Carlson leverages more than sixty years of experience, a robust assortment of precision CNC drilling machines in a state-of-the-art facility, and a commitment to speedy, quality work to ensure it is the go-to partner for dozens of clients.

Riverbend Industries (RBI) is a private family-owned portfolio holding company headquartered in Chicago, Illinois. The portfolio is primarily comprised of several small, independently operated, previously family-run businesses in the light manufacturing and distribution sectors. The portfolio is a long-term holder of its investments/assets and plans to grow both organically and through acquisitions into the foreseeable future.

Summary

The Outside Sales Representative is responsible for generating new revenue streams by growing sales of former and existing customers while seeking and acquiring new customers in current and existing markets. A subject matter expert in both the Company’s products and services and those of the broader market and our competitors, this person will use “voice of the customer” and “value add” philosophies to understand each customer’s unique needs and present on-point solutions. Partnering with the Sales Manager and RBI VP Marketing & Innovation, this person will be a vital conduit to inform stakeholders about current market conditions and work with Engineering to consider new, innovative products and services to meet customer demands. With an eye on earnings, this role should fundamentally understand the Company’s cost structure and work to ensure the best possible margins on each sales order.

To be successful, the Outside Sales Representative must be inquisitive, insightful, proactive, detail-oriented, and resilient. Being able to relate to and build positive relationships with – both customers and peers within the Company – are a must. The ideal candidate will be able to self-manage their time while ensuring a constant flow of information to the Sales team and key roles within the Company. 

Primary Responsibilities 

• Lead by example with a Safety First mindset in every task
• In partnership with the Sales Manager and under the direction of the President & General Manager, support the setting of quarterly and annual revenue goals to support the Company’s annual budget and on-going Five-Year Strategic Plan
• Participating in the complete sales cycle
• Recommending improvements on products to attract customers
• Develop and maintain sales plans for the assigned territory to include customer/account identification and classifications, target account outreach strategy, territory growth plans, call/contact/follow-up reports, and other information vital to the execution of these plans
• Use intimate knowledge of the Company’s and competitors’ products, services, and other offerings to formulate a best-in-class customer and order acquisition methodology
• Partner with Customer Service, Materials, Production, Engineering, and Distribution teams to accurately forecasts Company’s ability to meet or exceed customers’ needs and expectations regarding product/service offerings and delivery
• Serve as customers’ primary point-of-contact with the Company to include managing product/service selection and ordering, order changes and updates, training and knowledge-sharing sessions, complaint/issue resolution, etc.
• Visit territory accounts and prospective customers on a regular basis to ensure customer satisfaction, to secure new orders, and to resolve any customer issues
• Participate in industry trade shows other relevant Company and industry events
• Follow ISO 9001QMS procedures and policies
• All other duties as assigned

Education, Experience & Qualifications

Minimum

• An interdisciplinary education that combines sales, engineering, or a related field
• At least three years in a customer-facing commercial role

Preferred

• Familiarity with ISO 9001 a plus 
• Bachelor of Arts/Science in Business, Engineering, or a substantially related field
• Proven track record of acquiring new customers and retaining and growing sales with existing customers

 Skills & Characteristics

• Demonstrate a positive “team” orientation when dealing with customers and fellow team members
• Perform this job with the highest degree of integrity and professionalism
• Customer focused mindset with a result-oriented attitude
• Desire to foster long term relationships with customers
• Ability to rapidly learn highly technical information in a dynamic work environment
• Talent for explaining technical details in comprehensible terms
• Ability to work efficiently, both independently and in a team
• Effective networking skills across disciplines and cultures
• Ability to read and accurately interpret project specifications
• Current driver license required with clean driving record
• Working knowledge of PC’s and web hosted applications
• Strong analytical, research and problem-solving skills
• Self-motivated, flexible, and a team player
• The ability to rapidly learn highly technical information in a dynamic work environment
• Advanced user in Microsoft 365 applications to include Outlook, Word, Excel, PowerPoint, OneDrive, SharePoint, and Teams

Competency Statements

• Safety Focus – Adheres to all workplace and trade safety laws, regulations, standards, and practices. 
• Listening – Understands and learns from what others say
• Influencing Others – Influences others to be excited and committed to furthering the organization’s objectives
• Creative & Innovative Thinking – Develops fresh ideas that provide solutions to all types of workplace challenges
• Problem Solving – Resolves difficult or complicated challenges
• Attention to Detail – Diligently attends to details and pursues quality in accomplishing tasks
• Negotiating Agreements – Reaches deals or compromises
• Results Focus & Initiative – Focuses on results and desired outcomes and how best to achieve them. Gets the job done
• Accountability & Dependability – Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight. 
• Teamwork – Promotes cooperation and commitment within a team to achieve goals and deliverables

Physical Requirements

• Ability and willingness to work in a manufacturing environment where noise levels can be high on occasion
• Ability to remain seated for extended periods
• Ability to stand, walk, kneel, squat, climb, and navigate in closed manufacturing spaces in limited circumstances
• Must be able to lift up to 15 pounds at times
• Regional/domestic travel up to 75% of time

https://recruiting.paylocity.com/recruiting/jobs/Apply/2119046/Carlson-Acquisition-Company/Outside-Sales-Representative—TX-LA-AL—Territory

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